Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Privacy Policy
  • We do not share any information provided to us through this website. In addition, we do not store any credit card data. All credit card information is completely encrypted at all times during your transaction. As a result your credit card information is never visible or accessible to us or our employees.



  • Shipping & Delivery
  • ORDER PROCESSING AND SHIPPING TIME: Please remember that many of our products are hand made to order. Most orders will ship within 7 business days but we ask that you allow 7-10 business days for candle cover orders. Please allow 10-14 business days for custom sizes.

    SHIPPING CHARGES: Because of the nature of our products it is impossible for us to provide advance shipping estimates. You will see the total in your shopping cart prior to completing your purchase but after you have entered your shipping details. Please note that all shipments are fully insured against damage or loss. Insurance is included in the shipping charge.



  • International
  • INTERNATIONAL SHIPMENTS: We ship merchandise to locations worldwide, however our online system is set up for U.S. and Canada purchases only. If you wish us to ship to another country please contact us by phone or e-mail. We will provide shipping options and estimates based on your order and location. 

    Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details. 



  • Return Policy
  • RETURNS: Return Policy: Beeswax Products: 45 days from order date / All other items: 60 days from date of order.

    Returns on all other products (excluding beeswax) will be accepted for up to 90 days but will incur a 20% restocking fee if returned between 60 and 90 days.

    RETURN REQUIREMENTS:

    Subject to the above timeframe returns will receive a refund of the full purchase price (not including shipping) on all products with the exception of some highly customized products. Please note that highly customized products are subject to a 20% restocking fee. All products in this category are clearly labeled as such in the product description.

    Please note that we cannot accept returns of any our beeswax products after 45 days from the date of order.

    Returned items must be in original, unused condition, and in original wrapping. We cannot issue refunds for any candle covers that show signs of scorching, melting, or any signs of use.

    Returned bulbs must be unused and must be packaged in the original, undamaged, bulb box.

    Due to the very delicate nature of our products please use care when returning. Please pack extremely carefully to prevent damage. We cannot issue a refund for items damaged during return. 

    Return shipping charges are the responsibility of the buyer unless we have accidentally shipped an incorrect item.